Privacy Policy

Last updated: July 2025

Equity Elevator Consultants Pty Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Who We Are

Equity Elevator Consultants is a trusted provider of independent lift consultancy services in Australia. We specialise in compliance-driven audits, modernisation planning, maintenance contract reviews, and lift management solutions across Strata, commercial, and government sectors.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Your name, business name, job title and contact details (email address, phone number, postal address)

• Details of your building(s), site(s) or property portfolio

• Information relevant to lift systems and project requirements

• Website usage data through cookies and analytics

• Any other information you voluntarily provide through contact forms, meetings, or consultation processes

3. How We Collect Your Information

We collect personal information in a variety of ways, including when you:

• Complete an onboarding or contact form on our website

• Communicate with us by email, phone or in person

• Engage us for consultancy services or projects

• Subscribe to our newsletters, email campaigns or resources

• Participate in webinars, workshops or events hosted by us

We may also collect publicly available information from third parties such as LinkedIn, your company website, or industry directories.

4. Why We Collect Your Information

We collect and use your personal information for the following purposes:

• To provide tailored consultancy services and project proposals

• To communicate with you about your enquiry or active project

• To deliver relevant updates, industry insights or compliance alerts

• To improve our services, operations and digital platforms

• To meet legal or regulatory obligations

We only collect information necessary for our functions and activities, and we will always handle your data in a lawful and transparent manner.

5. Disclosure of Your Information

We do not sell or rent your personal information. We may share it with trusted third parties only where necessary to deliver our services, such as:

• Our internal support team, engineers and consultants

• External service providers (e.g. email campaign platforms, hosting providers, IT support)

• Legal or regulatory bodies, where required by law

All third parties we work with are required to protect your information and only use it for authorised purposes.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

• All data is stored securely using trusted cloud-based systems

• Access is restricted to authorised personnel only

• We regularly review and update our digital security protocols

If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required.

7. Cookies & Website Analytics

Our website may use cookies and third-party tools (such as Google Analytics) to collect data about how visitors interact with our site. This helps us improve user experience, optimise content and measure performance. You may disable cookies in your browser settings at any time.

8. Accessing or Updating Your Personal Information

You may request access to your personal information or ask us to update, correct, or delete it by contacting us directly.

We aim to respond to all requests within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how your personal information is handled, please contact us:

Equity Elevator Consultants Pty Ltd
Email: …
Phone: 1800 080 816

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be published on our website.